Returns & Exchanges

At Protek, we stand behind the quality of our home solutions and offer a 30-day return window for items in their original packaging. We aim to ensure your complete satisfaction with every purchase designed for your living space.

Return Process

• 1.
  Initiate Your Request

  Log into your Protek account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the items in their original manufacturer packaging, ensuring all hardware, instruction manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the condition of your return, we will process your refund to the original payment method within 5 to 7 business days.